Senior Manager Infrastructure Service Delivery
Health Care Service Corporation · Posted Nov 13, 2026
- Chicago, Illinois, United States
- Hybrid
- Full-time · Manager
- $112K–$203K per year
- 7–11 years
This position is responsible for leading 24x7 operations infrastructure support services of all non-production and production environments in the area of responsibility. Driving the use of analytics to improve service, availability, and customer interactions; driving incident resolution and issues escalated by vendors. Transitioning knowledge from design / build teams; driving operational vendor performance management.
Compensation
Base Pay Range $112,200.00 - $202,600.00
Responsibilities
- Identify and implement continuous improvement opportunities to drive efficiencies in the service delivery processes
- Review and analyze performance against established service levels
- Collaborate with Infrastructure Engineering to improve self-service via automation
- Drive ongoing continuous improvement in first call resolution, incident and problem management activities related to Infrastructure
- Ensure monitoring, alerting, measuring, reporting and continuous improvement of operations and service performance against service level objectives, customer satisfaction and financial goals
Requirements
- Bachelor's degree
- Nice to have: Continuous improvement
- Nice to have: Service Desk technologies
- Nice to have: Operations Center technologies
- Nice to have: EUC / Collaboration and Executive Support technologies