Provide L2 technical support for email outreach infrastructure, diagnosing and resolving complex customer issues.
Responsibilities
- Investigate technical support requests and reproduce issues
- Diagnose problems with domain registration, DNS, and mailbox integration
- Investigate integration failures with email providers and authentication errors
- Investigate email sending and deliverability issues
- Work with logs, APIs, internal tools, and write small diagnostic scripts
Requirements
- Nice to have: Domain registrar experience
- Nice to have: Hosting provider experience
- Nice to have: Email service experience
- Nice to have: Email outreach platform experience
- Nice to have: Google Workspace