Supporting products transitioned from on-prem data center into AWS Cloud, strategizing and implementing cloud best practices, maintaining operational coverage, and enhancing automation capabilities for SaaS offerings.
Compensation
The annual full time base salary range for this role is $95,000.00 - $135,000.00
Responsibilities
Work closely with Development, Business, and Platform teams and being the point for products and underlying infrastructure of the products running in AWS Cloud
Work in an Agile methodology using Scrum and Kanban boards
Enabling the development teams with Cloud best practices and having knowledge of AWS Well architected Framework
Collaborate with cross-functional teams to design and implement scalable and reliable solutions
Improve observability aspects end to end of the Applications running in Cloud
Requirements
Bachelor’s degree or equivalent combination of education and experience
The Presales Engineer is the primary technical resource for HID Physical Access Control Solutions in Egypt, Kuwait and the Levant, driving the technical evaluation stage of the sales process from requirements discovery through to proposals and proofs of concept.
Responsibilities
Partner with the sales team to understand customer requirements and promote HID products
Design practical, scalable solutions from the HID portfolio
Prepare and deliver technical presentations, product demonstrations, workshops and proof-of-concept (PoC) evaluations
Develop and respond to RFIs, RFPs, tenders and technical proposals
Provide presales technical support, including product configuration and product enquiries
Requirements
Bachelor’s degree in Engineering or Computer Science
Handling level 2/ level 3 technical support cases, working directly with Imperva customers, partners, Sales Engineers, Professional Services, Customer Success Managers and other parts of the organization.
Responsibilities
Handling level 2/ level 3 technical support cases
Be an SME on an Imperva product, create training content and deliver quarterly enablement session to the team
Troubleshooting of complex issues such as performance problems, system crashes, packet inspections and in-depth log analysis
Find both workaround and provide best solution for customer with good judgment in selecting methods, techniques
Responding to customers with respect to the organization’s SLAs via email/phone
Requirements
Bachelor’s Degree in a related field or equivalent experience
Support application, system, and integration testing across the National System of Geospatial-intelligence (NSG), Allied System of Geospatial-intelligence (ASG), and Federal Agencies.
Locations (2)
Chantilly, Virginia, United States
Springfield, Virginia, United States
Compensation
$80,000 - $128,000. This represents the typical salary range for this position.
Responsibilities
Support test and evaluation activities across the NSG, ASG, and Federal Agencies.
Support testing of applications and Application Programming Interfaces (APIs) within DevOps pipelines, utilizing government-established quality assurance measures and industry best practices.
Support independent integration testing of system software and hardware to determine compliance with specified requirements.
Support technical investigations into defects identified during testing activities.
Senior Forward Deployed Solutions Engineer who serves as the technical champion for customers, guiding them from their first demo and trial to long-term success with Flow.
Responsibilities
Work with customer IT and security teams to configure SSO and integrations
Build, test, and launch automations with Flow’s natural-language builder
Connect document sources such as SharePoint, Google Drive, Box, Notion
Solve complex customer requirements outside the standard product
Support Engineer to investigate and resolve API integration issues for Amazon Shipping customers across the United States and Europe.
Locations (2)
San Jose, California, United States
San Jose, Costa Rica
Responsibilities
Investigate and resolve support cases covering API errors, failed label creation, authentication problems, rate and coverage questions, and tracking data issues
Analyze request and response payloads, HTTP status codes and service logs to determine whether an issue sits with the customer's request, their configuration, or our platform
Reproduce reported issues in sandbox and test environments
Follow runbooks and escalation paths, and escalate critical, high-impact issues promptly
Hand off issues outside your scope with a clear summary of customer impact, steps taken, evidence gathered and the open question
Requirements
Bachelor's degree in computer science or equivalent
Technical Support Engineer I, Integrations, External System Integrations, Amazon Shipping
Support Engineer for Amazon Shipping integrations, investigating and resolving API and integration issues for shippers and partners.
Locations (2)
San Jose, California, United States
San Jose, San Jose, Costa Rica
Responsibilities
Investigate and resolve support cases covering API errors, failed label creation, authentication problems, rate and coverage questions, and tracking data issues
Analyze request and response payloads, HTTP status codes and service logs to determine issue source
Reproduce reported issues in sandbox and test environments
Follow runbooks and escalation paths, escalating critical, high-impact issues promptly
Hand off issues outside scope with clear summary of customer impact, steps taken, evidence gathered and open question
Requirements
Bachelor's degree in computer science or equivalent
Nice to have: API testing tools such as Postman or cURL
Bachelor's degree or higher in Computer Science, Information Technology, Engineering, Engineering Management, Management Information Systems, or a related STEM degree program, or equivalent additional experience of four years with no degree or two years with a non-STEM degree.
Nice to have: Model-Based Systems Engineering (MBSE)
Nice to have: Previous NGA and/or NSG/ASG program or project experience
Nice to have: Previous Intelligence Community (IC) or Department of Defense (DoD) program or project experience
Presales EngineerNewASSA ABLOY · Cairo, Egypt
Product Support Engineer (Appsec) On premNewThales · Makati, Philippines+1 more
Junior Level Test Systems EngineerNewPeraton · Chantilly, US+1 more
Technical Support Engineer I, Integrations, External System Integrations, Amazon ShippingAmazon · San Jose, US+1 more