- Anaheim, California, United States
- $76K–$95K per year
- 2+ years
Technical Analyst in the Patient Service Center responsible for optimizing contact center operations through AI and automation tools.
Compensation
$76,061.44 - $95,076.80 annually
Responsibilities
- Enhance efficiency, intelligence, and automation of Contact Center operations
- Manage, optimize, and continuously improve tools such as Virtual Agent, Auto Copilot, AI Summarization, Voice Analytics, and Omnichannel workflows
- Leverage data, insights, and system configurations to deliver a seamless, consistent, and high-quality experience for patients and agents
- Ensure effective workforce planning and support real-time queue management
- Partner closely with IT/Telecom and operational stakeholders to align technology capabilities with strategic goals
Requirements
- Bachelor's degree or equivalent combination of education and work experience
- Nice to have: Workforce Management experience
- Nice to have: Project Management experience
- Nice to have: Project Timeline experience