- Jaipur, India
- Associate
- 2+ years
Support the delivery of Global Procurement and Travel Operations vision and strategy for Procurement to Pay processes.
Responsibilities
- Oversight and management of the service delivery of outsourced processes (invoice processing, payment run, Customer Service Desk, vendor onboarding)
- Assuring SLA/operational metrics are achieved for the outsourced processes and appropriate remediation actions designed and implemented
- Creation of User-Interest Groups and ongoing management and client interaction
- Provide guidance and feedback on front-end customer service provided to bank’s users including guidance, training, and troubleshooting for all purchasing and payment needs
- Implementation of new operational processes, solutions, policies, always ensure stability of existing operations to meet the global/region control requirements
Requirements
- Minimum graduation in B.com