- Bangalore, Karnataka, India
- Hybrid
- Full-time · Senior
- 8+ years
Senior IT QA Analyst focused on quality assurance activities for enterprise technology initiatives, specifically on the ServiceNow platform. The role involves developing test plans, validating requirements, documenting defects, and supporting UAT.
Responsibilities
- Contribute to QA planning for ServiceNow projects, releases, and enhancements.
- Develop test plans, test cases, and test scripts aligned to business requirements, user stories, and acceptance criteria.
- Execute functional, regression, integration, and user acceptance testing support for ServiceNow modules (ITSM, ITOM, HRSD, CSM, SPM).
- Identify, document, and track defects through the full lifecycle using ServiceNow or designated defect-tracking tools.
- Execute performance, load, and smoke testing as required.
Requirements
- Bachelor's degree in Information Technology
- Computer Science
- Business Information Systems
- Nice to have: ServiceNow Certified System Administrator (CSA)
- Nice to have: ISTQB certification