A first product role supporting one of the largest operationally complex product programs. The role focuses on data tracking, documentation, QA of engineering builds, and bridging between operations and engineering.
Locations (4)
Seattle, Washington, United States
San Francisco, California, United States
New York City, New York, United States
United States
Compensation
Salary is based on work location, using three cost-of-labor tiers. Expected hiring ranges: Tier 1 (Bay Area, NYC, Seattle) = $93,500 - $125,000; Tier 2 (Boston, Austin, Chicago, Denver, San Diego, DC) = $84,150 - $112,500; Tier 3 (Rest of the US) = $79,475 - $106,000
As a Senior Analyst, Business Analytics on CLIENT’s Payments Operations team, you’ll play a pivotal role in modernizing operational processes through automation, AI-driven solutions, intelligent reconciliation workflows, and test automation across payment platforms.
Responsibilities
Design, implement, and optimize automated workflows for payment operations, reconciliation, exception management, and operational controls.
Identify opportunities to eliminate manual processes through intelligent automation, AI-enabled workflows, scripting, and low-code/no-code tools.
Develop and maintain automated test cases and regression testing frameworks for payment systems and operational platforms.
Support end-to-end testing activities including system integration testing (SIT), user acceptance testing (UAT), regression testing, and reconciliation validation.
Support reconciliation and balancing activities across payment ecosystems, including real-time payments, wires, ACH/EFT, card payments, ISO messaging, and settlement processes.
Requirements
Nice to have: Worked on large transformation programs
Senior IT QA Analyst focused on quality assurance activities for enterprise technology initiatives, specifically on the ServiceNow platform. The role involves developing test plans, validating requirements, documenting defects, and supporting UAT.
Responsibilities
Contribute to QA planning for ServiceNow projects, releases, and enhancements.
Develop test plans, test cases, and test scripts aligned to business requirements, user stories, and acceptance criteria.
Execute functional, regression, integration, and user acceptance testing support for ServiceNow modules (ITSM, ITOM, HRSD, CSM, SPM).
Identify, document, and track defects through the full lifecycle using ServiceNow or designated defect-tracking tools.
Execute performance, load, and smoke testing as required.
Requirements
Bachelor's degree in Information Technology
Computer Science
Business Information Systems
Nice to have: ServiceNow Certified System Administrator (CSA)
Lead and mentor a team of engineers, prioritizing workload and driving on-time, Agile delivery of data engineering solutions in a healthcare environment.
Compensation
The compensation range for this position ranges from $165,830.00/year in our lowest geographic market up to 243,141.80 USD/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP).
Responsibilities
Lead and mentor a team/pod of engineers, prioritizing workload and driving on-time, Agile delivery.
Own source-management, version-control, and QA/testing standards for the team, including standards for AI-assisted code contributions.
Define and track the team's metrics strategy; own SLA/SLO tracking for pipelines and lead "back-to-green" plans when KPIs are missed.
Track, analyze, and report KPIs (pipeline uptime, MTTR, data-quality metrics) to leadership.
Own root-cause analysis and mitigation for complex pipeline/data-quality issues within the team's scope.
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