- Des Moines, Iowa, United States
- Full-time
Accountable for end‑to‑end ownership, governance, performance, and continuous improvement of IT infrastructure managed services.
Responsibilities
- Align service offerings with business unit growth objectives and customer requirements
- Drive service standardization, rationalization, and modernization initiatives
- Ensure delivery of services in accordance with SLAs, OLAs, contractual obligations, and governance frameworks
- Review service performance trends and initiate corrective actions
- Govern Major Incident, Problem, Change, Capacity, Availability, and Service Continuity processes