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Director of Customer Success

Resi · Posted Nov 9, 2026

Remote, United States
Remote
Full-time · Director
5+ years

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The Director of Customer Success owns the client relationship after the sale and is accountable for Resi's retention. This is a player-coach role setting the strategy for onboarding, support, and growing clients while leading the team.

Responsibilities

Oversee the full post-sale client lifecycle across the platform and managed services, from onboarding and ongoing support through account expansion.
Set the customer success strategy and operating model, and align it with Resi's move toward a multi-product platform-driven business.
Lead CS strategic planning: set annual and quarterly goals, priorities, and initiatives, and own the function's performance against them.
Lead, develop, and retain the CS team, with clear roles, priorities, and accountability, and shape its structure as Resi scales.
Own the CS budget across team, tools, and vendors, and tie spending decisions to department goals outcomes.

Requirements

Nice to have: Multifamily experience
Nice to have: real estate experience
Nice to have: Hybrid delivery experience
Nice to have: HubSpot
Nice to have: Asana

Skills

customer success experience B2B software experience team management

Customer Marketing Lead, Strategic Programs

Customer Marketing Lead, Strategic Programs

Responsibilities

Requirements

Skills

Benefits

Director of Customer Success

Responsibilities

Requirements

Skills