- Norwood, Massachusetts, United States
- $80K–$128K per year
- 5+ years
The Information Technology (IT) Supervisor provides hands‑on supervision, daily support, administration, maintenance, and continuous improvement of the Company's technology systems.
Compensation
Compensation Range: $80,000 to $128,000 Other Compensation: Bonus eligible
Responsibilities
- Serve as the escalation point of contact for complex employee technology support and troubleshooting.
- Coordinate, prioritize and assign daily IT support requests, escalations, and system issues to the IT support technician.
- Install, configure, maintain, and support computers, laptops, mobile devices, printers, software, and peripheral equipment.
- Oversee and provide support of onboarding, job changes, and offboarding activities related to hardware, software, user accounts, and access permissions.
- Maintain timely communication with employees and leadership regarding technology issues, outages, and support status.
Requirements
- Associate's or Bachelor's degree in Computer Science
- Information Technology
- Business
- Telecommunications
- or related field