As a EUC Engineer you are a frontline ambassador for IT, making sure colleagues in Tokyo and across the region receive timely, professional support. You’ll take ownership of incidents and requests, advocate for the end user, and work with global escalation teams to restore service quickly.
Responsibilities
Provide on-site desktop support in the Tokyo office and remote support to users in other locations, resolving issues at first contact wherever possible
Triage and resolve incidents and service requests via ServiceNow, phone, email, chat, and monitoring tools
Support Windows and macOS environments, including device builds, deployments, upgrades, and administration of core EUC technologies such as Active Directory, Entra ID, and endpoint management tools
Support audio-visual systems, meeting room technology, and workstation testing and rollouts, as well as business-critical users including the trading floor and senior stakeholders
Manage vendor relationships, local procurement, and asset management, and help coordinate the IT elements of Business Continuity, Tech & Ops Risk, and Vendor Risk Management in Tokyo
Provide 1st and 2nd line desktop support during out‑of‑hours shifts for a global law firm, handling incidents, requests and user administration across UK, Europe and Middle East offices.
Responsibilities
Act as single point of contact for phone calls and emails from staff
Troubleshoot IT problems related to software, hardware, access rights and mobile solutions
Provide L2 operational support for Windows Server environments and AWS services, manage AD, DNS, DHCP, GPO, WSUS, Windows clustering, and perform patch management, vulnerability remediation, and incident response.
Responsibilities
Provide L2 operational support for Windows Server 2012/2016/2019/2022 in both on-prem and AWS environments.
Manage and support AD, DNS, DHCP, GPO, WSUS, and Windows clustering.
Resolve incidents and service requests related to Wintel systems via ITSM platforms (ServiceNow, Jira, etc.).
Perform patch management and coordinate monthly/quarterly patch cycles using WSUS/SCCM/AWS Systems Manager.
Support AWS services: EC2, S3, IAM, EBS, CloudWatch, Systems Manager (SSM).
Requirements
Diploma or Degree in Information Technology, Computer Science, or related discipline.
Provide IT technical support on a variety of issues for typical office work as well as manufacturing plants, responding to immediate support requests and implementing longer term projects.
Compensation
The pay range for this position is $55,937 - $76,075 per year.
Responsibilities
Utilizes the Service Management tool to enter, track and maintain requests through completion
Respond to phone, email, and in person requests for assistance
Identifies and addresses trends in support issues and corrects the root cause
Interact with customers (internal and external) with a friendly and professional attitude, and work with them to improve department success
Involved with projects throughout planning, design/ development activities, and execution
Requirements
Two-year technical degree
related technical certifications
equivalent work experience
Nice to have: Prior background in a manufacturing setting
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