- Hyderabad, Andhra Pradesh, India
- On-site
- Full-time · Manager
- 7+ years
Manage, configure, and maintain the BMC Remedy / ITSM suite, including Incident, Problem, Change, Work Order, Service Request Management, and Asset Management/CMDB modules, serving as L3 escalation point.
Responsibilities
- Manage, configure, and maintain the BMC Remedy / ITSM suite
- Build and maintain workflows, business logic, approval processes, SLA rules, and notifications within BMC ITSM
- Maintain CMDB data accuracy and manage reconciliation rules
- Perform regular system maintenance, apply patches and service packs, and troubleshoot complex platform issues
- Design, build, deploy, and maintain automated job workflows, compliance rules, patch management routines, and vulnerability remediation scripts
Requirements
- Bachelor's degree in a relevant field or equivalent combination of education and experience