Team Lead – BPO ( Inbound Voice Process)
advenxa · Posted Nov 6, 2026
- Kakkanad, Kerala, India
- ₹800K per year
- 5+ years
Compensation
Salary: Up to ₹ 8 LPA
Responsibilities
- Monitor daily call performance, quality, and productivity of the team
- Ensure SLA, KPI, and client targets are consistently achieved
- Conduct regular coaching sessions, call audits, and performance reviews
- Handle customer escalations and critical cases effectively
- Monitor and control shrinkage and attrition levels
Requirements
- Bachelor's Degree