- Bengaluru, Karnataka, India
- Senior
- 5–8 years
Lead BPO service delivery and Finance operations, ensuring contractual performance, SLA or KPI achievement, effective governance, resource management, financial control and timely resolution of operational issues.
Responsibilities
- Lead BPO service delivery against contractual commitments SLAs and KPIs driving corrective actions for performance gaps
- Monitor transaction volumes workloads backlogs and resource capacity to ensure consistent service delivery
- Manage workforce requirements including resource allocation recruitment attrition risks and mitigation plans
- Lead operational escalations and coordinate resolution of system access and service delivery issues
- Review process performance and drive continuous improvement and transition of new activities to BPO
Requirements
- Bachelor's degree with Finance specialization