Patient Services Specialist
Workway · Posted Nov 4, 2026
- Plano, Texas, United States
- On-site
- Full-time · Associate
- $18–$21 per hour
Patient Services Specialist role focused on bariatric outreach for a healthcare clinic, involving outbound calls, front desk duties, and insurance verification.
Compensation
Pay Rate Range: $18.00 - $21.00 per hour.
Responsibilities
- Make frequent outbound calls to marketing-generated leads to educate them on bariatric surgery options and convert inquiries into scheduled consultations.
- Serve as the primary point of contact for patients from initial inquiry through their first visit to maintain engagement and reduce drop-offs.
- Perform front desk duties including check-in/out, scheduling, verifying insurance and demographics, and arranging referral appointments.
- Process payments, enter charges using appropriate codes, generate daily payment reports, verify cash drawers, and discuss financial arrangements with patients.
- Respond to escalated inquiries, handle patient complaints, and assist in mentoring or training junior staff.
Requirements
- Nice to have: Bilingual (Spanish)
- Nice to have: Multispecialty healthcare experience
- Nice to have: Epic software
- Nice to have: CRM or lead tracking software