- Glasgow, Scotland, United Kingdom
- Hybrid
- Full-time · Associate
The role involves providing high-quality technical support and service delivery across the organization, supporting end users, maintaining IT systems, and contributing to service management processes.
Compensation
Competitive discretionary annual bonus.
Responsibilities
- Deliver excellent IT support and customer service to colleagues across the business, communicating effectively with users, keeping them informed of progress, actions, and resolutions.
- Manage and resolve incidents, requests, and tasks through the IT Service Management platform within agreed service levels.
- Diagnose and resolve hardware, software, networking, Microsoft 365, and device-related issues through effective troubleshooting and technical analysis.
- Contribute to ITIL-aligned service management processes and continual service improvement.
- Monitor and maintain IT systems and services, identifying potential issues and taking proactive measures to minimise disruption.