- Philadelphia, Pennsylvania, United States
- Hybrid
- Full-time · Entry
- 1–3 years
Front‑line owner of production issues on the HLH Claims Intelligence Platform and EDI processing, triaging, investigating, fixing, and escalating incidents while supporting internal and external users.
Responsibilities
- Triage and resolve production issues on the HLH Claims Intelligence Platform and EDI
- Monitor automated workflows and troubleshoot stalls
- Escalate incidents to Product and Engineering
- Communicate with reporters until resolution
- Document details and create runbooks
Requirements
- Bachelor's degree in information systems, health informatics, data analytics, computer science, or business
- Nice to have: Familiarity with EDI and healthcare claims (837, UB-04, CMS-1500)
- Nice to have: Help‑desk or production support experience
- Nice to have: Experience in a compliance‑driven environment (HIPAA)
- Nice to have: Exposure to Microsoft 365 administration