- Porto, Porto District, Portugal
- On-site
- Full-time · Entry
Join an operational monitoring team responsible for supporting critical technology infrastructure. This role focuses on event monitoring, incident triage, ticket management, and operational support, with a structured development path toward NOC L2 responsibilities.
Responsibilities
- Monitor alarms and events using observability and operational management platforms
- Perform initial incident analysis and triage
- Execute operational procedures defined in runbooks and playbooks
- Create, update and track tickets
- Validate alerts and identify false positives
Requirements
- Professional course
- CET
- Bachelor's degree or equivalent education in Information Technology, Networks, Telecommunications or a related field
- Nice to have: Spanish language skills