- On-site
- Full-time
- 3+ years
Provide day‑to‑day technical support to HC Fraud Shield employees and maintain end‑user computing environment.
Responsibilities
- Provide timely help desk support via phone, email or messaging
- Troubleshoot, diagnose and resolve hardware, software and connectivity issues
- Train end users on company hardware, software and IT procedures
- Escalate out‑of‑scope issues to IT Security Manager or appropriate staff
- Deploy, configure and manage end‑user workstations and company assets