The Front Office Manager oversees the daily operations of guest services, front office, reservations, and the front desk to ensure efficient operations and consistently high-quality guest experiences.
Locations (4)
La Quinta, California, United States
Boston, Massachusetts, United States
The Woodlands, Texas, United States
London, England, United Kingdom
Compensation
$70000 - $75000
Responsibilities
Direct daily front office operations, coordinating staffing, work assignments, and service priorities to meet guest needs.
Foster team spirit through effective leadership, guidance, and support.
Monitor employee performance, provide coaching and feedback, identify training needs, and hold team members accountable for service standards.
Manage front office operations during high-volume periods, stressful situations, and emergencies, exercising sound judgment and discretion.
Take ownership of escalated guest concerns, implement appropriate resolutions, and follow up to ensure concerns have been addressed.
