A Guest Service Representative welcomes guests with warmth and genuine hospitality, creating a positive and memorable first impression from arrival through departure.
Responsibilities
Completes the guest registration process by entering and retrieving information in the hotel computer system
Welcomes guests and provides registration materials, welcome amenities, and information regarding hotel facilities, services, operating hours, events, and special programs
Promotes and administers Hilton Honors and other applicable Hilton marketing programs
Ensures that guest accounts and statements accurately reflect room charges and services provided
Processes check-outs, payments, credit transactions, vouchers, traveler's checks, and other accepted forms of payment
Requirements
Secondary Vocational Education (Educacion Profesional Intermedio) or equivalent
Overseeing and guiding the Front Desk team during the assigned shift to ensure smooth daily operations, accurate room assignments, and consistent delivery of exceptional guest service.
Responsibilities
Supervise, guide, and support Guest Services Representatives to ensure efficient front desk operations and compliance with hotel standards
Assign daily tasks, provide clear instructions, monitor performance, and encourage continuous improvement
Complete the Front Desk Supervisor checklist and monitor the completion of daily GSR checklists
Provide operational support to the Front Office Manager and assist with daily administrative and supervisory responsibilities
Support the GSR team with daily operational tasks and provide guidance in resolving service-related challenges
Responsible for selling hotel rooms, event spaces, and other services to potential customers, involving identifying and prospecting clients, making sales pitches, and closing deals to maximize revenue.
Responsibilities
Perform daily sales operations including data entry, invoice distribution, Salesforce activity tracking, and recordkeeping
Support sales documentation and reporting including preparing contracts, proposals, RFP responses, client call summaries, and booking and loyalty reports
Generate and qualify new business leads by researching, identifying, and evaluating unmanaged and prospect accounts
Build collaborative relationships with Hilton Worldwide Sales peers, customers, and hotel partners to identify and qualify new opportunities and conduct discovery calls
Assist with special projects and events, including departmental initiatives and customer engagement activities
Requirements
Diploma or degree in Hospitality, Business, or related field
Responsible for the overall management of the hotel's accounting records and financial reports, ensuring compliance with company, owner, statutory, and fiscal requirements and timetables.
Responsibilities
Oversee all financial operations, ensuring alignment with the hotel’s strategic goals to optimize profitability and efficiency
Direct the preparation of annual plans, projections, and budgets, providing financial insights to support business decisions
Serve as the primary financial advisor to hotel management, ownership, and department heads, offering data-driven recommendations to enhance financial performance
Uphold adherence to Generally Accepted Accounting Principles (GAAP) and safeguard hotel assets through strong financial controls
Oversee systems and processes to drive accuracy, efficiency, and transparency in financial reporting
Requirements
University degree in Finance, Accounting, or related field
Nice to have: Professional accounting qualification
Assist the Director of Finance/Financial Controller with financial insights for decision‑making while overseeing daily finance operations, compliance, and team support within a hotel finance environment.
Responsibilities
Supervise daily finance activities and ensure accurate, timely month‑end and year‑end closings
Ensure adherence to Finance SPI and government tax regulations, including timely submissions
Support and oversee team members’ roles and procedures
Respond to requests promptly and maintain an up‑to‑date filing system
Assist the Director of Finance/Financial Controller with financial insights for decision‑making
Requirements
Degree in Commerce, Accounting, Management, or related field; certified in Finance/Accounting
Nice to have: Professional accounting qualification
The Front Office Manager oversees the daily operations of guest services, front office, reservations, and the front desk to ensure efficient operations and consistently high-quality guest experiences.
Locations (4)
La Quinta, California, United States
Boston, Massachusetts, United States
The Woodlands, Texas, United States
London, England, United Kingdom
Compensation
$70000 - $75000
Responsibilities
Direct daily front office operations, coordinating staffing, work assignments, and service priorities to meet guest needs.
General Manager
Great Lakes Management Group · Posted Nov 12, 2026
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