Handle inbound sales leads, build relationships with personal lines clients, and meet performance metrics.
Compensation
The expected pay for this position is $23.08 per hour. In addition, this role offers a performance-based, uncapped commission structure and bonus incentives.
Responsibilities
Handle lead volume primarily through inbound calls (no cold calling).
Follow communication scripts, prompts, call flows when handling different topics.
Meet Quality Assurance Requirements and other key performance metrics.
Identify customer's need and clarify information for Call Center Agents.
Seize the opportunity to transfer calls immediately or schedule appointments, where applicable.
Requirements
High school graduate or equivalent (some college a plus).
Handles general customer contacts in a contact centre environment for multiple products, ensuring high-quality service and completion of the VCIP journey.
Responsibilities
Handle general customer contacts in a contact centre environment
Provide high-quality service to achieve customer satisfaction
Complete VCIP journey at first contact
Achieve individual key performance indicators while maintaining quality and compliance
