Inbound Customer Service Representative helping people access critical government-based programs in security, health & human services, and state benefits remotely.
Responsibilities
Answering inbound calls and delivering a positive, solution-focused customer experience
Assisting with basic technical troubleshooting and creating support tickets when needed
Scheduling appointments at designated service locations
Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
Conducting follow-up calls to ensure issues are resolved and customers stay informed
Supervisor of a retail store, overseeing sales, inventory, staff, and customer service
Responsibilities
Directs and supervises employees engaged in sales, inventory activities, reconciling cash payments and other related duties
Performs and oversees work activities of sales clerks, including greeting customers, personal fitting consultation and product knowledge, cleaning and organizing store, shelves and displays, and selling merchandise
Plans and prepares work schedules and keeps records of employees’ schedules and timesheets
Manages relationships with service missionary coordinators to coordinate staffing needs
Regularly supervises the work of others, including employees, missionaries, and volunteers
Requirements
Bachelor’s degree in business or related field of study
Conduct quality reviews of newly built homes to identify defects and ensure construction quality.
Locations (2)
Donelson, Tennessee, United States
Nashville, Tennessee, United States
Compensation
Compensation: Paid per review completed. Pay rate ranges from $75-$90 per new review. Introductory period lasts for 30 -60 days, and pay is $65-$75 per review during that timeframe. There is a $10/house raise when introductory period ends.
Responsibilities
Review newly built homes from a customer perspective
Drive to construction sites and conduct on-site quality reviews
Provide exceptional inbound and outbound customer support across a variety of commercial and public sector clients, troubleshooting basic technical issues and resolving account-related concerns.
Responsibilities
Handle inbound and outbound customer interactions in a courteous, timely and professional manner
Listen actively to customers, identify their needs and provide accurate solutions
Troubleshoot basic technical issues and assist customers with products, services, billing and account-related questions
Research and gather information across multiple systems to resolve customer concerns
Process customer requests, claims and account updates accurately while maintaining detailed documentation
Requirements
High school diploma or equivalent
Nice to have: One year of experience in a contact centre environment supporting customer service, technical support, inside sales, back-office operations, live chat, or administrative support
Nice to have: Previous experience supporting state or federal government programs
Provide exceptional inbound and outbound customer support across multiple channels, troubleshoot basic technical issues, and manage customer accounts for commercial and public sector clients.
Responsibilities
Handle inbound and outbound customer interactions
Listen actively to customers and provide accurate solutions
Troubleshoot basic technical issues and assist with products, services, billing, and account questions
Research and gather information across multiple systems
Process customer requests, claims, and account updates
Requirements
High school diploma or equivalent
Nice to have: One year of experience in a contact centre environment
Nice to have: Experience supporting state or federal government programs
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