Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.
Responsibilities
Perform pre-defined technical tasks such as basic commissioning of products and systems, integration of components to a system, basic engineering, maintenance jobs
Schedule PMI/PMP following documented procedures, escalating issues, and completing service documentation
Coordinate PMI appointments with FSE and customers to minimize disruption to clinical operations
Support customers remotely and onsite and provide 2nd and 3rd level user support when issues arise
Coordinate and accomplish defined basic service operations and/or resolve basic product issues for customers' equipment
Requirements
Vocational diploma
Bachelor's degree in Electrical/Electronic Engineering
Master's degree in Electrical/Electronic Engineering