- Remote
- Remote
- Full-time · Associate
Serve as a strategic advisor and thought leader in leveraging Mimica to achieve customers’ desired business outcomes, ensuring issue resolution and providing product support.
Compensation
Generous compensation + stock options - aligned with our internal framework, market data, and individual skills.
Responsibilities
- Serve as a strategic advisor and thought leader in leveraging Mimica to achieve customers’ desired business outcomes
- Ensure issue resolution and provide product support when customers and users encounter roadblocks and problems
- Collaborate closely with Sales, Marketing, Solution Engineering and Partner teams to co-create and execute customer account strategies
- Identify opportunities for upselling, cross-selling, and further expansion within existing accounts
- Act as the voice of the customer internally, advocating for customer needs and provide feedback to internal groups including Engineering, Machine Learning, and Product to influence Mimica’s roadmap and innovation pipeline
Requirements
- Nice to have: Process intelligence
- Nice to have: task mining
- Nice to have: automation
- Nice to have: GenAI implementation
- Nice to have: SAP