- East Boston, Massachusetts, United States
- Senior
- $122K–$125K per year
- 4+ years
Compensation
The salary range for this position is $122,100- $125,000 annually and will be determined based on a variety of factors, including relevant experience, education, certifications, training, specialized skills, and overall qualifications.
Responsibilities
- Lead and coordinate daily parking operations, anticipating customer demand, determining appropriate staffing and resource levels, and adjusting operational plans to maintain safe, efficient, and customer-focused service during routine, high-volume, and overflow conditions.
- Oversee parking facilities, technology, fleet, and inventory operations, partnering with IT, Facilities, Capital Programs, and other teams to maintain operational readiness, address system or facility issues, manage vehicle and equipment needs, and support continuous improvements to parking operations.
- Provide direction and leadership to transportation operations personnel, coordinating workforce activities, supporting training and development, monitoring performance and attendance, and reinforcing accountability, safety, customer service, and compliance with Massport policies and procedures.
- Drive operational preparedness and cross-functional coordination, managing the impacts of construction and maintenance activities, leading snow and severe-weather readiness, supporting procurement and technology initiatives, and collaborating with internal and external partners to minimize disruptions and strengthen the overall parking experience.