- Norfolk, Virginia, United States
- Full-time
- $20–$25 per hour
- 1+ years
Acts as a liaison with Operations and provides information regarding bus delays, detours, and accidents to the customer service representatives through the use of the CAS system bulletin board.
Compensation
Hourly Wage: $19.91 - $24.88
Responsibilities
- Acts as liaison with Operations and provides information regarding bus delays, detours, and accidents to the customer service representatives through the use of the CAS system bulletin board.
- Assists management team and customer service representatives with information necessary to close inquiries and investigations.
- Answers inquiries and obtains information for general public, customers, and other interested parties by handling incoming calls through the Avaya system.
- Updates and keeps track of changes in route information, customer alerts, and board changes and advises the public and internal customer service department personnel.
- Uses Computer-Aided Dispatch/Automatic Vehicle Location (CAD/AVL) software, Customer Assistance System (CAS), and other technology tools.
Requirements
- A high school diploma or GED certificate.