- United States
- Hybrid
- Full-time · Mid
- $29–$54 per hour
On-Demand Remote Support Specialist (RSS) focused on remote resolution using cloud-based diagnostics to troubleshoot, optimize, and resolve HVAC and BAS system issues for customers.
Compensation
$28.64 - $54.26 Hourly
Responsibilities
- Diagnose, troubleshoot, and adjust Building Automation Systems (BAS) and HVAC controls remotely.
- Validate system connectivity using Salesforce and Trane Cloud.
- Escalate complex, non-remote able issues to advanced support teams.
- Prepare digital handoff for field technicians when intervention is required.
- Support and monitor regional digital platforms including Trane Cloud, Cloud BMS, CMSA, CBSA, Brainbox AI (BBAI), and Intelligent Services.