- West Point, Pennsylvania, United States +2 more
- $87K–$137K per year
- 3–5 years
Provide Tier 2 & 3 operational support for laboratory IT systems, acting as a technical escalation point for complex incidents and driving continuous improvement initiatives.
Locations (3)
- West Point, Pennsylvania, United States
- San Francisco, California, United States
- Los Angeles, California, United States
Compensation
The salary range for the primary location of this role is: $87,300.00 - $137,400.00
Responsibilities
- Assist Lab Computing analysts to resolve technical issues for laboratory systems, including laboratory instruments, instrument control PCs, and scientific software.
- Act as an escalation point for complex incidents and service disruptions; root cause analysis and implement permanent corrective actions.
- Support laboratory environments, ensuring compliance with data integrity, cybersecurity, and quality requirements.