- Hwaseong, Jeollanam-do, South Korea
- On-site
- Full-time · Mid
- 7+ years
The Retail Performance Developer, part of the Retail Development team, is responsible for ensuring consistency and efficiency in dealer operations based on Volvo Trucks' WPP (Workshop & Parts Process). This role systematically manages and improves service dealer KPIs to maximize customer satisfaction and dealer profitability. The role acts as a leader for the Retail Performance Development Function, operating and improving Master Data and Market Company Level Business Systems (CTDI, Baldo, RAT, DP Planner, CM/CDB), monitoring and analyzing service productivity, factory utilization, and dealer KPI achievement. Responsibilities include leading AUR audits and training for service dealers, standardizing operating processes, and providing data-driven insights to support strategy and decision-making.
Responsibilities
- Oversee dealer performance management system based on WPP (Workshop & Parts Process)
- Monitor and improve service productivity, factory utilization, and dealer KPIs using Master Data and Market Company Level Business Systems
- Supervise and coordinate tasks of Dealer Level System personnel to ensure data integrity and KPI reliability
- Lead AUR (Application Utilization Review) audits and training for service dealers, standardizing operating processes
- Develop and implement Master Data and Market Company Level System improvements
Requirements
- Bachelor's degree or higher in a related field (Industrial Engineering, MIS, Business Administration, Computer Science, Mechanical Engineering, or related)
- Nice to have: Data analysis
- Nice to have: KPI management
- Nice to have: Process improvement
- Nice to have: Global organization collaboration