Primary contributor to designing and building a scale customer success model from scratch, including playbooks, automation, and operating models for a security-focused audience.
The base salary range for this role is between $93,900 and $136,200 + bonus eligibility and equity.
- Design, execute and continuously improve playbook-driven customer interactions across the scale segment
- Own specific motions or programs within the model, from design through execution and measurement
- Exercise judgment on edge cases, distinguishing between creative solutions and escalations
- Design and lead one-to-many customer engagements: webinars, digital campaigns, scaled communications
- Identify patterns in customer interactions and translate them into process improvements
- Nice to have: experience in a scale, scaled, or digital CS model
- Nice to have: experience designing or improving customer-facing processes or playbooks
- unlimited PTO
- work location flexibility
- up to 24 weeks of parental leave
- health benefits
