The analytics leader for the Customer Organization, responsible for helping CX leadership understand, explore, define, and deliver scalable analytics and enterprise reporting that enables effective performance management, business growth, operational excellence, and continuous improvement in customer experience.
Salary Range $137500.00 To $182000.00 / year
- Serve as the primary analytics and insights partner to CX leadership, helping leaders define strategic questions, customer experience measures, operating metrics, and decision needs.
- Build a deep understanding of HealthEquity's business model and how client, member, broker, and partner experiences connect to business performance, retention, growth, and operational efficiency.
- Quantify the value at stake—including retention, revenue, cost to serve, operational risk, and customer experience impact—and use it to build business cases, guide investment decisions, and prioritize the CX analytics roadmap.
- Translate business priorities into measurable outcomes, analytics strategies, reporting products, and action plans that drive customer and business results.
- Own the CX analytics roadmap, aligning investments to customer priorities, value at stake, strategic business objectives, executive priorities, operational reporting needs, regulatory and risk considerations, automation opportunities, and measurable business value.
- Bachelor's degree in Business
- Economics
- Analytics
- Data Science
- Computer Science
- Medical
- dental
- vision
- HSA contribution and match
- Dependent care FSA match
Director, CX Data and Customer AnalyticsHealthEquity · Remote, US