- Mexico City, CDMX, Mexico
- On-site
- Full-time · Entry
- 3+ years
Work directly with Google’s most strategic customers on critical conversational AI projects to help them transform their contact centers using Google’s Contact Center AI (CCAI) solution. Build conversational interfaces and virtual agents for customers.
Responsibilities
- Build virtual agent solutions on Google’s core conversational AI platforms such as Dialogflow.
- Work with customer technical leads, client executives, and partners to scope, manage and deliver successful implementations of contact center AI solutions becoming a trusted advisor to decision makers throughout the engagement.
- Codify best practices into reusable methodologies and thought leadership assets with cross-functional teams.
- Drive successful client outcomes by managing project scope, priorities, and stakeholder alignment.
- Influence product evolution by advocating customer needs and resolving adoption challenges.
Requirements
- Bachelor's degree in Computer Science or equivalent practical experience
- Nice to have: Google Cloud certification as a Professional Machine Learning Engineer
- Nice to have: Google Cloud certification as a Professional Cloud Architect
- Nice to have: recommendation engines
- Nice to have: data pipelines