Network Technician responsible for building and scaling network infrastructure across AWS data centers, supporting capacity scaling, troubleshooting, and ensuring operational excellence.
Compensation
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
Responsibilities
Build out first level router-aggregates and console network for new rooms
Support network scaling projects
Manage work and priorities through ticketing system and workflows
Collaborate with stakeholders to remove project obstacles
Troubleshoot networking, routing and inter connectivity issues
Requirements
Bachelor's degree in Information Technology, Computer Science, or a related field
Nice to have: working in cramped or elevated spaces
Nice to have: customer problem resolution
Nice to have: prioritization through ticketing system
Lead a team of technicians providing expert guidance on hardware deployments, diagnostics, and decommissions while monitoring KPIs and SLAs.
Locations (2)
Charlotte, North Carolina, United States
Rock Hill, South Carolina, United States
Responsibilities
Encourages the sharing of expertise and provides guidance on standard processes for preparing, installing, performing diagnostics, troubleshooting, replacing, and decommissioning IT datacenter technology(ies) and equipment.
Provides guidance on, and holds a team of technicians accountable for compliance with Data Center business unit policies, procedures, and deadlines.
Ensures a team of technicians can complete assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs).
Analyzes data related to technicians' performance on tickets and shares with direct-line management.
Advises on and reviews suggested modifications to process and procedures to manage changes and drive improvement in service quality and/or efficiency.
Support Base Area Network infrastructure for the US Air Force Education and Training Center, performing installations, maintenance, and troubleshooting across multiple sites.
Locations (2)
Montgomery, Alabama, United States
Maxwell AFB, Alabama, United States
Responsibilities
Execute technical tasks in field operations of Base Area Networks
Perform on-site installations, maintenance, troubleshooting, and repairs
Conduct site surveys, configure network hardware and software
Install and service audiovisual systems, including cabling, termination, testing, and documentation, while ensuring safety and customer satisfaction.
Compensation
Pay Range: $20.50 ph - $28.66 ph D.O.E
Responsibilities
Build technical skills by shadowing experienced technicians, participating in training sessions, and learning manufacturer standards and best practices.
Assist with the installation and servicing of cabling infrastructure and audiovisual devices, including pre-wiring, installation, termination, testing, labelling, and reporting in accordance with specifications and drawings.
Support the installation of audiovisual systems, including video conferencing, distributed audio, digital signage, sound reinforcement, control systems, public address/announcement systems, and other presentation technologies.
Accurately complete required documentation, including service reports, test results, and equipment records.
Interact with customers and team members in a professional and courteous manner, ensuring inquiries are addressed appropriately.
Requirements
Post-secondary education in electronics, electrical, telecommunications, or a related field
Nice to have: Manufacturer certifications (Crestron, QSC, Extron, BiAmp, CTS)
Nice to have: Post-secondary education in electronics, electrical, telecommunications or related field
health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
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