Oversees day‑to‑day operations of the Cellular Services program, ensuring service delivery, vendor performance, billing accuracy, and compliance with SLAs and contractual requirements.
The projected compensation range for this position is $43,700.00 to $90,000.00 (annualized USD).
- Oversee program operations, assign and prioritize work, guide team activities, and monitor performance against SLAs and deadlines.
- Manage vendor relationships, contracts, and service accounts, serving as the primary contact for performance management and issue resolution.
- Process and reconcile vendor invoices, investigate billing discrepancies, validate charges, and ensure accurate account allocation and payment records.
- Coordinate procurement and inventory activities, including hardware and service ordering, device provisioning, service activation, and equipment lifecycle tracking.
- Use ServiceNow to manage service requests, track issues, and coordinate workflows.
Support Services Business Operations SpecialistBooz Allen Hamilton · Chantilly, US