Acts as a liaison with Operations and provides information regarding bus delays, detours, and accidents to the customer service representatives through the use of the CAS system bulletin board.
Compensation
Hourly Wage: $19.91 - $24.88
Responsibilities
Acts as liaison with Operations and provides information regarding bus delays, detours, and accidents to the customer service representatives through the use of the CAS system bulletin board.
Assists management team and customer service representatives with information necessary to close inquiries and investigations.
Answers inquiries and obtains information for general public, customers, and other interested parties by handling incoming calls through the Avaya system.
Updates and keeps track of changes in route information, customer alerts, and board changes and advises the public and internal customer service department personnel.
Uses Computer-Aided Dispatch/Automatic Vehicle Location (CAD/AVL) software, Customer Assistance System (CAS), and other technology tools.
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel.
Compensation
The hourly rate range for this position is $21.84 - $34.48.
Responsibilities
Answer, screen, and direct incoming and outgoing telephone calls, electronic messages, and omnichannel contacts
Schedule and confirm initial and follow-up medical appointments
Register patients and verify insurance coverage
Perform data entry and ensure data integrity
Reconcile patient appointment records
Requirements
High school or equivalent
Nice to have: Medical terminology
Nice to have: Practice management scheduling systems
The Enrollment Coordinator serves as the initial point of contact for individuals interested in Neighborhood Healthcare PACE (Program of All-Inclusive Care for the Elderly). This position is responsible for educating prospective participants and their families about the PACE program, managing incoming leads from multiple referral sources, coordinating program tours, and responding to enrollment-related phone inquiries.
Compensation
Pay range: $24.95 to $34.93 per hour, depending on experience.
Responsibilities
Serve as the primary point of contact for incoming enrollment inquiries
Provide initial education regarding the PACE program
Receive, review, document, and distribute incoming leads from multiple sources
Ensure leads are accurately entered into the designated customer relationship management (CRM) system
Schedule PACE center tours, introductory meetings, and follow-up appointments