- Lewiston, Maine, United States
- Hybrid
- Full-time · Associate
- $21–$28 per hour
Detail-oriented clerical role in the Service Center/Violations Bureau handling customer service, data entry, and court support.
Compensation
Grade 9, $20.99 to $28.39 per hour. Starting pay is $20.99 - $22.06 per hour.
Responsibilities
- Accurately performs any or all of the following: communicates and interacts effectively over the telephone, in person and in writing with the public, judges/justices, attorneys, litigants and various state, local, county, and federal agencies.
- Efficiently answers incoming phone calls for the trial courts, Violations Bureau and Administrative Office of the Courts, while performing all other required duties.
- Uses the court case management systems (MEJIS and Enterprise Justice), Service Center knowledge bank, Judicial Branch website, intranet, and other sources of information to fully respond to public inquiries.
- Incorporates appropriate voice skills and customer service techniques in all communications to promote positive interactions.
- Effectively uses telephone system, Brightmetrics, and CallTracker software to maintain coverage for all incoming lines, to manage and fully resolve a high volume of calls within target timeframes, and when necessary, to transfer calls to other court locations.
Requirements
- High School Diploma or GED
- Nice to have: experience responding to customer inquiries using various software and databases