- Chicago, Illinois, United States
- Hybrid
- Full-time · Associate
- $26–$31 per hour
- 3+ years
The ChMS Trainer and Support Specialist provides front-line support, training, and communication to ensure consistent and comfortable use of the platform across the Archdiocese.
Compensation
This position has an hourly range of $25.70 - $31.48.
Responsibilities
- Serve as the point of contact for user questions and issues, resolving or escalating as appropriate.
- Develop and deliver training materials (guides, videos, live sessions) for both parish and central users.
- Maintain the ChMS knowledge base and ensure training documentation remains accurate, accessible, and current.
- Track training participation and user adoption metrics to identify follow-up needs and areas requiring additional support.
- Collaborate with the System Administrator and Data Analyst to ensure accurate issue tracking, documentation, and resolution workflows.
Requirements
- Bachelor’s degree in Technology, Education, Communications, or related field
- Nice to have: Software ticketing systems
- Nice to have: CRMs
- Nice to have: Experience supporting faith-based or nonprofit organizations