Lead and scale retail logistics operations across the Americas within a fast-growing, international consumer technology environment.
Compensation
Competitive annual salary ranging from $143,000 to $169,000 USD for Region 1, depending on location, qualifications, and experience.
Responsibilities
Lead retail logistics operations across the Americas, balancing the optimization of existing retail accounts with the onboarding and launch of new retail partners.
Evaluate retailer routing guides, technical requirements, packaging standards, labeling rules, EDI configurations, and ASN requirements to ensure compliant and successful launches.
Coordinate with third-party logistics providers (3PLs) to improve fulfillment performance, delivery speed, operational accuracy, and on-time-in-full (OTIF) results.
Act as the primary escalation point for retail logistics issues, conducting root-cause analyses and implementing corrective actions.
Analyze freight costs across prepaid and collect shipping models, develop cost-to-serve assessments by account, and identify opportunities to reduce total logistics expenditure.
An experienced Operations Lead to help build and scale the operational foundations of a growing portfolio of digital subscription products, taking ownership of payment performance, customer operations, and key processes.
Locations (4)
Brazil
Kyiv, Ukraine
Lviv, Ukraine
Warsaw, Mazovia, Poland
Responsibilities
Analyze payment funnels, identify the causes of failed transactions, and uncover opportunities to increase revenue
Improve initial and recurring payment approval rates by testing hypotheses and measuring the financial impact of changes
Develop and optimize payment infrastructure by managing existing Payment Service Providers (PSPs), onboarding new providers, and improving routing and cascading strategies
An experienced Operations Lead to help build and scale the operational foundations of a growing portfolio of digital subscription products, taking ownership of payment performance, customer operations, and key processes that directly influence revenue and profitability.
Locations (4)
Ontario, Canada
Kyiv, Ukraine
Lviv, Ukraine
Warsaw, Mazovia, Poland
Responsibilities
Analyze payment funnels, identify the causes of failed transactions, and uncover opportunities to increase revenue
Improve initial and recurring payment approval rates by testing hypotheses and measuring the financial impact of changes
The role focuses on detecting and mitigating fraudulent activity, managing dispute and chargeback lifecycles, and producing Suspicious Activity Reports (SARs) to protect the company’s international payment ecosystem.
Responsibilities
Perform in-depth fraud analysis and identify patterns of suspicious activity
Investigate and resolve customer disputes and chargeback cases across multiple jurisdictions
Prepare and file accurate Suspicious Activity Reports (SARs) in compliance with AML regulations
Collaborate with the Risk Analyst team to assess and mitigate emerging threats
Monitor international transaction flows and flag high-risk activities
Requirements
Bachelor’s degree in Finance, Economics, Business, or a related field
The Global Pricing Director for the Waters Advanced Diagnostics Division (ADx) is responsible for leading the development and execution of pricing strategy across a ~$2B global diagnostics business spanning microbiology, molecular, LC-MS-based multiplex testing, automation, and point-of-care.
Responsibilities
Develop and own the global pricing strategy for the Waters Advanced Diagnostics Division across microbiology, molecular, multiplex, automation, and point-of-care portfolios.
Translate enterprise pricing objectives into division-level monetization plans by product line, channel, and region.
Drive initiatives to improve price realization, margin expansion, and revenue quality across instruments, assays, reagents, consumables, and service.
Set pricing architecture for platform-based offers, including instrument placements, assay and reagent commitments, cost-per-test arrangements, and service bundles.
Own pricing strategy and guardrails for national and regional GPO, IDN, and health-system agreements.
Requirements
Bachelor’s degree in Business, Finance, Economics, Mathematics, Statistics, or a related field
Detail-oriented analyst managing chargeback dispute queue, building evidence packages, and improving fraud prevention controls.
Responsibilities
Manage the daily dispute queue, prioritizing by response deadline and dollar value, with zero missed network or processor deadlines.
Build and submit compelling evidence packages through processor portals, matched to each dispute’s reason code.
Gather evidence from internal systems, including order and payment records, shipping and proof of delivery, refund and return history, customer support interactions, policy acceptance, and device activation or account pairing data.
Make accept or fight decisions using defined thresholds and playbooks.
Handle the full dispute lifecycle, including retrieval requests, pre-arbitration, arbitration, and pre-dispute alerts.
Protect revenue, reduce fraud-related losses, and optimize payment performance across online and offline channels by owning fraud and chargeback processes end to end.
Locations (3)
Gdansk, Pomerania, Poland
Costa Rica
Malaysia
Responsibilities
Executing daily fraud and risk analysis on high-risk online and offline transactions
Acting as the process owner for dispute and chargeback management, handling the full lifecycle end to end
Providing second-level support for payment- and fraud-related consumer service inquiries
Monitoring and analyzing payment performance KPIs, fraud trends, and fraud rule effectiveness
Collecting and analyzing payment- and fraud-related data from high-risk orders and transactions
A detail-oriented Risk Operations Analyst responsible for managing daily chargeback disputes, building evidence packages, and identifying fraud/abuse patterns.
Compensation
Pay range: $38-48/hr on W2 (DOE)
Responsibilities
Manage the daily dispute queue, prioritizing by response deadline and dollar value, with zero missed network or processor deadlines.
Build and submit compelling evidence packages (representment) through processor portals, matched to each dispute’s reason code.
Gather evidence from internal systems, including order and payment records, shipping and proof of delivery, refund and return history, customer support interactions, policy acceptance, and device activation or account pairing data.
Make accept or fight decisions using defined thresholds and playbooks.
Handle the full dispute lifecycle, including retrieval requests, pre-arbitration, arbitration, and pre-dispute alerts.
Develop and optimize payment infrastructure by managing existing Payment Service Providers (PSPs), onboarding new providers, and improving routing and cascading strategies
Monitor payment and compliance metrics while implementing initiatives to reduce chargebacks, refunds, and fraudulent transactions
Improve product unit economics through payment optimization, retention initiatives, and better user interaction flows
Requirements
Nice to have: Customer Operations
Nice to have: retention strategies
Nice to have: customer journey optimization
Nice to have: Managing product reputation
Nice to have: Automating operational processes using AI tools
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