- Tbilisi, Tbilisi, Georgia
Live Support Specialist
Responsibilities
- Monitor multiple chat dashboards
- Handle end users’ queries in live chat and ensure a prompt response
- Coordinate with Service Managers and inform end-users in the live chat about any service irregularity
- Resolve any end-users’ disputes in the live chat and escalate to either Service Manager for higher level of intervention and log in complaints if the technical verification of the 1st line Customer Support is required
- Sustain discipline in the live chat
Requirements
- Secondary education
Skills
Benefits
- Health Insurance
- On-site Gym / Yoga lessons
- Fit pass with corporate service at partner companies
- Privilege card - corporate discounts with partner companies