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QA Team Lead, Customer ExperienceNew
Hyprwork · Remote, Argentina+5 more
Performance bonus structure.Remote · Contract · Lead

+10K new in the last hour

QA Team Lead, Customer Experience

Hyprwork · Posted Nov 9, 2026

Remote, Argentina +5 more
Remote
Contract · Lead
Performance bonus structure.
4+ years

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Lead the QA team to build and maintain a quality rubric for customer experience across HarZa brands.

Locations (6)

Argentina
Colombia
Mexico
Brazil
Chile
Peru

Responsibilities

Define quality standards and scoring rubric
Lead evaluators and set coverage quotas
Run calibration sessions and review work
Identify data gaps and close them
Turn findings into coaching plans

Requirements

Nice to have: Direct-to-consumer e-commerce
Nice to have: Subscriptions
Nice to have: Recurring billing
Nice to have: Refunds
Nice to have: Retention conversations

Skills

Quality assurance Customer experience compliance Team leadership Phone call auditing Voice and written interaction evaluation Helpdesk platform configuration Telephony platform configuration Analytical skills Richpanel Checkout Champ AirCall ClickUp Slack

Benefits

Wellness stipend
Performance bonus structure
Paid time off
Sick leave
Parental leave

See full job description