- Bangalore, Karnataka, India
- Manager
- 8+ years
Lead third‑line technical support for enterprise optical transmission networks for Vodafone UK customers.
Responsibilities
- Provide third‑line technical support for enterprise customer optical services
- Take ownership of complex technical escalations and coordinate service restoration for critical incidents
- Troubleshoot and manage faults across DWDM, OTN, SDH, Ethernet and optical transmission networks
- Support packet‑over‑optical environments
- Perform Root Cause Analysis and contribute to reducing repeat incidents
Requirements
- Bachelor's degree preferred
- Nice to have: ITIL Foundation
- Nice to have: ITIL Practitioner