- Belfast, Northern Ireland, United Kingdom
- Senior
Supports end-to-end delivery of complex customer operations managed service engagements, maintaining delivery health across transition and run, ensuring efficient, compliant, and service‑level‑aligned work.
Responsibilities
- Manage day‑to‑day delivery execution of complex customer operations managed service engagements
- Coordinate transition and run activities, maintaining delivery plans, controls, operational readiness, and service stability
- Maintain effective delivery governance, tracking service levels & MI, risks, issues, dependencies, actions, and escalations
- Lead multidisciplinary and multi‑location teams by translating engagement objectives into clear priorities, measurable expectations, and quality standards
- Provide timely, constructive feedback and coaching that reinforces strengths, builds capability, addresses performance or quality gaps fairly, and follows through to measurable improvement