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1–1 jobs· newest first

Escalation EngineerNew
Universal Data Inc · New Orleans, US
Hybrid

+10K new in the last hour

Escalation Engineer

Universal Data Inc · Posted Nov 12, 2026

New Orleans, Louisiana, United States
Hybrid

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Escalation Engineer

Responsibilities

Work on and resolve escalated Helpdesk Tickets
Delight our Clients with a friendly, quick, and helpful experience
Assist Clients with identifying areas of improvement
Use of our Ticketing System
Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests

Skills

Problem solving Communication Support tools Operating systems Business applications Printing systems Network systems Technical issue diagnosis Structured cabling Networking and VoIP equipment

Microsoft 365 Platform

Workstation installations

Ticketing system

Technical Service Tickets

Professional IT Certifications

Client Experience Certifications

MSP/IT Support Business

Benefits

Health Insurance Plans
Incentives for reaching Team and Company Goals
Career Development Plan
Easy-going environment and culture
Flexibility to work from home

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