Client Onboarding processes jobs

Service Manager

Citi · Posted Nov 11, 2026

Metepec, Mexico
Full-time · Manager
6–10 years

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Senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team.

Responsibilities

Manage professional teams and departments through delegation of tasks and responsibilities
Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements
Monitor the team’s quality and efficiency of end results and manage all training and development needs of assigned personnel
Create and develop budget, policy formation and short-term resource planning
Manage occasionally complex and varied issues with significant departmental impact

Requirements

Bachelor’s degree/University degree or equivalent experience
Master’s degree preferred

Skills

Client Onboarding processes Commercial Liability Account Opening Anti Money Laundering (AML) Requirements Systematics