- São Paulo, São Paulo, Brazil
- Hybrid
- Full-time · Associate
Administer and support the recruiting stack, including Ashby ATS, CodeSignal, and related tools, while managing data, workflows, and integrations.
Responsibilities
- Administer Ashby and its connected tools day to day: configuration, permissions, user and role management, workflows, templates, and custom fields.
- Handle and resolve requests from recruiters, coordinators, and TA leadership, learning to act autonomously on recurring cases.
- Troubleshoot issues, identify root causes, and escalate to vendors or engineering when needed.
- Support systems and integration projects, from requirements gathering through testing and rollout.
- Keep documentation up to date and follow the team’s intake, prioritization, and change management practices.
Requirements
- Nice to have: CodeSignal
- Nice to have: ITSM
- Nice to have: ticketing
- Nice to have: SLAs
- Nice to have: change management