- New Albany, Ohio, United States
- Hybrid
- Full-time · Associate
- 1–6 years
The IS&T Technician will be responsible for support of IS&T infrastructure and services across both the site and field offices, including managing and maintaining hardware, software, and operating systems.
Responsibilities
- Servicing incidents, requests, and tasks for deployed infrastructure services to end-users
- Training, problem resolution, hardware, software, and operating system upgrades for end-user computing devices (PCs as well as mobile devices)
- Follows the established technology standards, policies, support processes and security requirements
- Helps establish and monitor metrics on service delivery and customer satisfaction
- Providing end-user support for collaboration technologies including video conferencing, smart displays like Surface Hubs, Poly, Microsoft Teams
Requirements
- University Hire
- Nice to have: Engineering Application Suites (Autodesk, Bentley, Trimble, Hexagon)