Technical Program Transformation Manager
Konica Minolta Business Solutions U.S.A., Inc. · Posted Nov 8, 2024
- Oldsmar, Florida, United States
- Full-time · Senior
- 8+ years
Le strategic service transformation initiatives to improve service delivery efficiency, technician productivity, machine performance, and customer experience using operational, technical, and performance data.
Responsibilities
- Lead strategic initiatives focused on improving service delivery efficiency, technician productivity, machine performance, and customer outcomes.
- Identify opportunities for operational improvement through analysis of service trends, performance metrics, telemetry, and business data.
- Develop and implement service methodologies, operational standards, and best practices that support organizational objectives.
- Measure and communicate the effectiveness of implemented improvements and transformation initiatives.
- Drive adoption of new service methods through stakeholder engagement, education, and performance monitoring.
Requirements
- High school diploma or equivalent
- Associate's degree
- Bachelor's degree
- Nice to have: Experience leading organizational initiatives
- Nice to have: Continuous improvement efforts