- Roanoke, Virginia, United States
- On-site
- Full-time · Associate
- 2+ years
The IT Support Specialist is responsible for providing Tier 1 and 2 help desk assistance and support related to computer systems, hardware, or software.
Compensation
401k + Fulltime & Part-time Benefits Packages
Responsibilities
- Provide remote support and desk-side problem resolution support for users of computer software, hardware, and peripherals
- Grant access, change, and re-set passwords
- Learn all internal business applications and provide Tier 1 and 2 PC/Network support and general application support to a distributed user base
- Serve as the initial point of contact for troubleshooting hardware/software, PC and printer problems
- Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration including cell phones and CCTV systems
Requirements
- Associate degree with two or more years direct experience; or equivalent combination of education and experience.
- Bachelor's degree preferred
- Nice to have: Relevant IT certifications