Lead day-to-day guest experience and front of house operations at our Lake Country property, including the Tasting Bar, Garden Bistro, retail wine shop, and event service.
Compensation
Base salary of $80,000 to $100,000, based on experience.
Responsibilities
Lead day-to-day front of house operations across the Tasting Bar, Garden Bistro dining room, retail wine shop, and event spaces.
Be visible on the floor during service, setting the tone for hospitality and stepping in wherever the team needs support.
Uphold service standards that consistently exceed guest expectations and reflect the Peak Cellars brand.
Build schedules and manage staffing levels to match reservations, peak season demand, and special events, within the labour budget set with the General Manager.
Resolve guest concerns promptly and professionally, escalating to the General Manager when needed.
Requirements
Serving It Right
FoodSafe
WSET Level 2 or equivalent
Nice to have: Experience running more than one service area
Nice to have: Knowledge of BC wine, hospitality, and tourism
As a Reservation Agent, you’ll help create memorable winery experiences by serving as a knowledgeable and welcoming resource for consumers across our brands and locations.
Compensation
$29.23 - $39.42
Responsibilities
Assist guests with reservations, experiences, events, itineraries, wine purchases, and fulfillment questions through phone, email, websites, Tock, and other approved platforms
Collaborate closely with Consumer Experience, Member Services, Events, Private Client Sales, and winery teams to ensure accurate, timely information and a consistent experience
Support direct-to-consumer operations by maintaining accurate customer and reservation information, assisting with orders and shipment questions, and coordinating events and winery activities
Stay current on winery offerings, wine club programs, systems, processes, and shipping requirements to identify opportunities to deliver exceptional service
Travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events up to 5% of the time
Requirements
Associate's degree plus 2 years of hospitality, call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience
High school diploma or State-issued equivalency certificate plus 4 years of hospitality, call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience
Nice to have: Prior event reservations experience
Nice to have: Bilingual abilities in both oral and written forms of communications
Reservation AgentE. & J. Gallo Winery · Saint Helena, US